Now Hiring! Weekend Concierge Position at River Market Tower

Position Title: Part-time/Weekend Concierge at River Market Tower

Reports To: Shirleta Clegg, Lead Concierge

Status: Non-Exempt

Job Summary:  This is a part-time/weekend position. The concierge is the face of Kelley Commercial Partners and the property. The person in this position will be responsible for the first impression of the property. The concierge will provide superior service to the owners, residents, prospects, vendors, and guests. The person in this position must be willing to take charge of a wide assortment of needs and tasks as situations arise – ideally, anticipating and identifying needs before issues develop. To be successful in this position, you must be reliable, friendly, well organized, proactive, have excellent customer service skills, and most importantly, possess a great attitude. 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each of the following Essential Duties satisfactorily. This list is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the Essential Duties of the position, provided it does not create an undue hardship on the Company. Duties, responsibilities, and activities may change at any time with or without notice. Kelley Commercial Partners may require employees to perform functions beyond those contained in the job description. This position requires the regular use of confidential client and Company information, including highly sensitive financial information of tenants and the Company, in the execution of the following list of essential duties:

  • Warmly greet residents and guests upon entry and exit.
  • Respond to phone calls, requests, questions, and other needs appropriately and in a friendly professional manner.
  • Document all issues and copy Property Manager.
  • Interact with residents to schedule maintenance or other services such as deliveries and dry cleaning.
  • Make regular building rounds and report any inefficiency to maintenance and copy Property Manager.
  • Become knowledgeable of the building rules and regulations.
  • Work closely with maintenance, cleaning crew, and vendors.
  • Serve as a liaison and maintain activity log for issue resolution for the building.
  • Reserve and monitor the party room in a helpful friendly manner. Complete and turn in inspection checklist so that appropriate fees may be allocated by Property Manager.
  • Monitor the traffic control of portico.
  • Demonstrate integrity when handling building security and access codes.
  • Maintain and update owner information for contact sheets.
  • Maintain a cordial and respectful relationship with the residents, visitors, contractors, vendors, and fellow employees.
  • Assists with elevator access when appropriate.
  • Maintain awareness of surroundings and suspicious persons.
  • Maintain secure storage and control of all keys issued and under concierge responsibility.
  • Maintain records and logs of package deliveries and Rx deliveries.
  • Respond to email communications and answer inquiries.
  • Monitor security cameras.
  • Maintain a positive attendance record, which includes regular and predictable attendance and work/break schedule.

Education/Experience: High School diploma is required.  Three to five years of front desk, office management, or related experience is required.

Physical and Mental/Other:  The physical and mental demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job.

  • Possess excellent customer service abilities
  • Ability to be proactive and resourceful in stressful situations
  • Professional attitude and appearance
  • Effective time management including the ability to prioritize to accomplish critical tasks first and multitask when necessary
  • Willingness to work in support of and as a part of a team
  • Experience with administrative and clerical procedures
  • Ability to follow directions when given.
  • The ability to communicate effectively – both verbally and written.
  • Strong critical thinking and problem-solving skills.
  • Ability to operate basic office equipment.
  • Ability to adapt to change according to the needs of the Owners, Company, or Property Manager.
  • Ability to work with minimal direction or supervision.
  • Ability to maintain confidentiality and professionalism in all situations.
  • Attention to detail and strong organizational skills.
  • Employee will be required to stand or sit for prolonged periods of time.
  • Employee must occasionally lift and/or move up to 10 pounds.
  • Position requires manual dexterity for office machine operation, including computer and calculator, stooping, bending to handle files and supplies, mobility to complete errands or deliveries, and/or sitting for extended periods of time.
  • Stress can be triggered by multiple staff demands and deadlines. The employee must be able to work in a constant state of alertness and concentrate for long periods of time.

Safety Sensitive: This position is designated as a safety-sensitive position because it requires the regular handling of highly sensitive and confidential client and Company information, including sensitive financial information, on a routine basis. Performing this job in a discreet and professional manner requires alertness at all times. Any lapse of attention could have a significant impact on the Company and its clients.

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